Privacy Policy

Privacy Policy This Privacy Policy describes how CRM Dictionary ("Company", "we", "our", or "us") collects, uses, and protects the information of users who visit our website https://www.crmdictionary.com or use our services including IT services, software development, digital marketing, and WhatsApp business communications. . Information We Collect We may collect the following personal information when users interact with our website or services: Name Email Address Phone Number Business Information Billing Information IP Address Browser & Device Information Users voluntarily provide this information when they: Fill contact forms Request a service Subscribe to newsletters Communicate with us via WhatsApp, phone or email 2. WhatsApp Communication CRM Dictionary may communicate with customers through WhatsApp using the official WhatsApp Business Platform. By submitting your phone number through our website forms, you consent to receive messages such as: Service related updates Project communication Customer support messages Marketing and promotional messages Users can opt out of WhatsApp communications at any time by replying with STOP or contacting us directly. 3. How We Use Your Information We use collected information to: Provide IT and digital marketing services Respond to inquiries and customer support requests Improve our website and services Send service updates and marketing communications Comply with legal obligations 4. Cookies Our website uses cookies to enhance user experience and analyze website traffic. Cookies help us understand user behavior and improve our services. Users can choose to disable cookies through their browser settings. 5. Data Security We implement appropriate security measures including SSL encryption, firewalls, and secure servers to protect user data from unauthorized access, alteration, or disclosure. 6. Third Party Services We may use third-party services such as: Google Analytics Meta (Facebook / WhatsApp) Email marketing tools CRM systems These services may collect certain user information according to their own privacy policies. 10. Contact Information If you have any questions about this Privacy Policy, please contact us: Company Name: CRM Dictionary Website: https://www.whatsapp-marketing.crmdictionary.com/ Email: info@crmdictionary.com